PHONE SYSTEM QUICK REFERENCE GUIDE
The Astoundant Knowledgebase contains instructions to perform different phone system functions.
The knowledgebase has a search function. If you have a question about a topic not listed here, go to https://customer.astoundant.com/index.php?rp=/knowledgebase.
For a printable version of this page, click here.
Click the hyperlinks below to jump to the desired section. From there, click the corresponding hyperlinks or copy and paste the address to see the knowledgebase articles.
Managing Voicemail
Transferring Calls
Calls on Hold
Pickup a Call at Another Extension
3-Way Calls
Conference Calling
Managing Voicemail
All articles:
https://customer.astoundant.com/index.php?rp=/knowledgebase/8/Voicemail
First-time voicemail setup: https://customer.astoundant.com/index.php?rp=/knowledgebase/33/First-time-Voicemail-Setup.html
Change voicemail greetings:
https://customer.astoundant.com/index.php?rp=/knowledgebase/9/Voicemail-Greeting-Change.html
Checking voicemail:
https://customer.astoundant.com/index.php?rp=/knowledgebase/34/Checking-Voicemail.html
Transferring Calls
All articles:
https://customer.astoundant.com/index.php?rp=/knowledgebase/10/Transferring-Calls
Where is the Transfer Button?
https://customer.astoundant.com/index.php?rp=/knowledgebase/35/Where-is-the-Transfer-Button.html
Attended transfers:
https://customer.astoundant.com/index.php?rp=/knowledgebase/3/Attended-Transfers-Yealink.html
Semi-attended transfers:
https://customer.astoundant.com/index.php?rp=/knowledgebase/2/Semi-Attended-Transfers-Yealink.html
Blind transfers:
https://customer.astoundant.com/index.php?rp=/knowledgebase/1/Blind-Transferring-Calls-Yealink.html
Transfer directly to voicemail:
https://customer.astoundant.com/index.php?rp=/knowledgebase/31/Transfer-Direct-to-Voicemail.html
Calls on Hold
How to park calls:
https://customer.astoundant.com/index.php?rp=/knowledgebase/25/How-To-Park-Calls.html
Pickup a Call at Another Extension
Call Pickup:
3-Way Calls
3-way calls:
https://customer.astoundant.com/index.php?rp=/knowledgebase/37/3-Way-Call.html
Conference Calling
Host a Conference call – 4 or more parties: